Online Change of Mind Returns
Purchases from mayfieldlighting.com.au are backed by our 14 Day Money Back Guarantee. To receive a full refund for change of mind, you must ensure that your product is:
Notify us in writing via firstname.lastname@example.org
In a saleable condition and in its original packaging
Item/s must not have been installed or altered
Returned to our Melbourne warehouse within 14 days of delivery at the cost of the customer
Custom and made to order lamp shades and pendant fittings are not eligible for a refund
If you’d like to return your purchase for change of mind, please contact us with your order or invoice number via email@example.com and return your goods to the address below. Once our warehouse has received your goods, they will be checked against our returns policy and a refund will be paid within 7 days.
Outlet Store Returns
We do not accept change of mind returns for items purchased from our outlet store. In purchasing from our outlet store, the customer acknowledges that items may have minor faults (dents, scratches, surface blemishes).
If your ordered product proves to be faulty, please contact us about a warranty claim via firstname.lastname@example.org with a description and photos of the issue. Many of our products are hand crafted and hand finished to provide a unique look. Natural imperfections are to be expected and each piece may be different and vary over time with exposure to light and use. These imperfections cannot be used as reason for a warranty claim.
Mayfield is committed to honouring its obligations of law and providing you with an appropriate remedy. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure. Except where the purchase is from our outlet store, you are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
22 Viewtech Place,
Rowville Vic 3178